Cellercise's Customer Service!

Customer Service Reviews

These customers have had a tremendous experience using Cellercise®. Their stories are incredible. Hear them below. When you’re finished, you can go back and read even more reviews about how Cellercise® has improved our customers’ lives in other ways.

Dear Mr. Hall and staff at Cellerciser,

Thank you for this wonderful piece of equipment! I am enjoying my Cellerciser very much and it’s good to know you take such pride in the workmanship of your products. I walk for an hour everyday and then I get on the Celleriser. It’s a great addition to my exercise routine. The gentleman I spoke with on the phone was so kind and knowledgeable and I received my Cellerciser so quickly, just two days! This has been a great experience for me all the way around.

Thanks again

C. M.

Cellerciser:

Denver, CO 80220 September 1, 2008

I want to commend your associate "Jerry." Over about a 10-day period I made numerous calls to your company asking questions about your product and how it compared to others. Jerry was always patient, polite, professional, and best of all, very informative about Cellerciser advantages. I have been rebounding for 2 years on low-cost "hard bounce" rebounders marketed under the "Stamina" name brand. They can be found at WalMart and other outlets. I burned through 3 of them, along with one replacement mat/pad. They last at most 6 months before they are unsafe to use for a 200+ lb. person. I jog in place almost daily for 45 to 60 minutes as a normal aerobic rebounder routine. So clearly, a cheap rebounder is for limited use by lightweight people.

STITCHING: Low-cost rebounders cannot last long despite light use by light people. Jerry helped me understand why: The stitching is nylon- an inflexible material that if stretched and stressed too much will simply break. cheap rebounders all use nylon stitching. The rebounders I have been using have 7 rows of nylon stitching to secure the ‘bullhorn’ loops to the mat. I was very surprised to discover in my product investigations that the same nylon stitching material that fails so quickly is featured on the Needak website. It is featured there as a selling point. Need features 8 rows of the same sure-to-fail nylon stitching as the $20 rebounders that I was destroying via normal daily use.

SPRINGS: The short springs on low-cost rebounders also DO BREAK. Hearing that "Snap!" and feeling a very sudden sag to one or another direction on the mat is a little disconcerting while one is working out! Haying to stay away from where one spring is suddenly missing takes concentration- assuming one is willing to risk a fall just to try to get a few more days of added utility out of an unsafe rebounder. MY EXPERIENCE OVER AND OVER AGAIN: Add the spring failure to the eventual pulling away from the mat of one "bullhorn" securing loops after another - due to the ever-breaking nylon stitching, and you have the potential for real injury. As the stitching keeps pulling apart, the loops pull completely away from the mat, the surviving springs become completely useless, and the rebounder becomes too unsafe to use even for the bravest. I decided about 5 weeks ago, "No more cheap rebounders! I need one that endures NO MATTER WHAT I PUT IT THROUGH! I need a SAFE one NO MATTER: WHAT PUNISHMENT I HAMMER TO IT! And I do want one that folds up for TRAVEL!

I got online to look at Needak, Urban Rebounder, all "Stamina"'rebounder products trying to find a cheap, yet superior one they might offer, and at Cellerciser before making my next rebounder purchase. I made telephone calls to ask questions. Stamina did not even know what their stitching was made of, but told me it was on all that they offered. I thought that maybe the cheapest ones used cotton thread. This would explain the fast failure of the stitching. I thought that nylon —having seen that Needak touted this, might be better than the "cotton" that the cheap rebounders I was buying must be using. I burned a piece of frazzled, failed stitching from the wreck of my final low-cost rebounder. It melted and beaded up just like a nylon cord does when one bums it to stop it from fraying. That is when I knew Jerry was right - The stitching that fails on other rebounders is nylon. This is exactly what stitching had repeatedly kept failing on my $20 rebounders! I had to say, "No" to Needak's entire product line.

HARD BOUNCE: Jerry let me know about long-term dangers to the "hard bounce" of low-cost rebounders. I had to admit to a certain amount of knee area soreness from time to time after a session of what I now think of as "serious aerobic stitch-and-spring snapping" on my cheap 6-month rebounders. I told Cellerciser's Jerry that I like the hard-bounce feel — not a "big up, up and away" trampoline feel. Jerry assured me that the softer bounce was not extreme, would provide a pleasing workout experience, and that I would benefit in terms of long-term comfortable aerobic exercise.

I have indeed found a big advantage-my aerobicjog-in-place workouts are not only more comfortable, but the softer bounce is more like running on grass or in sand. It has always been a little harder for me to run on grass or sand than on hard surfaces. I am getting BETTER aerobic workouts on the Celluciser due to the softer bounce! The hard bounce rebounders give more of a "running on pavement!' feel. I see now that this has required LONGER workout time to get a same aerobic benefit than softer bounce jogging now gives me on the Cellerciser! Also, I feel no knee aches from the Cellerciser. Intuitively, I sense that I will experience less joint and/or tendon damage from Cellerciser use than I was experiencing after each jog on my short-lived "hard bounce" units.

I purchased the Cellerciser Tri-fold kit with all the bells and whistles. Jerry is the consummate salesperson. It was all about making me feel comfortable and fi^e to call Cellerciser back at any time. It was all about, "go see and compare and call me back with more questions." It was all about good, factual, hard-reality facts about the advantages of Cellerciser. Jerry provided in-depth information about the Cellerciser's superior materials and innovations. He gave frank product information about a quarter-fold product currently on the market, stitching qualities, and the shortcomings of various common spring types when I insisted on fine-point comparisons. I DID appreciate his doing me a BIG favor by "closing the door" on inferior product choices I was considering. I checked out everything he told me and found it to be true in every case where public information could be found. Jerry also pointed out the added value of the stabilizing bar—^something I thought was 'wussy" but am now very glad to have with my Tri-fold.

Due to Jerry's knowledgeable sales professionalism with its very high "value for the customer”accent, I must declare that I am very happy to own and use my Tri-fold Cellerciser with more enjoyment than I anticipated. I use it daily with confidence. I have even found new, creative exercises of my own that the stabilizer bar enables me to invent and execute. I AM HAVING A BLAST on my CELLERCISER!!!!

Steve

Denver, C

Thank you for the time, efforts and all consideration you put into developing the product and improving people lives so significantly, for creating more health and ultimately joy. Thank you for providing an absolutely amazingly fulfilling and caring service!!

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